FAQ

• How do I cancel my order, or part of an order?

  We're able to cancel your order for you if you let us know shortly after placing your order. The specific deadline varies by day and will be listed in your order confirmation email. To cancel before the deadline, just write to us at cancel@postable.com... and please remember to include your order ID number (which you can also find in the confirmation email we sent you when you placed your order).

• How do I delete my account?

  Email info@postable.com using the email address that you used to create your Postable account & we'll delete it for you.

• How do I fill up my address book?

  There are 3 ways to fill up your address book: Postable Link, Import a Spreadsheet, or you can add new contacts manually. Just click Add New in your Address Book.

• How does the link work?

  When you sign up to Postable we give you a personalized link. Copy and paste your link into an email, Facebook, Twitter, wherever, and send it to anybody whose contact information you want. They click the link, enter their info into a short form and you have yourself an address book.

• Can I change my personal link?

  Yeah. Go to Address Book > Link and edit away. As long as it's available, it's yours.

• Can I choose what fields are included in my contact form?

  Yup. Go to Account > Your Address Request Form and edit away. Just make sure to hit Save Changes. You can view the form on this same page by clicking View Form under the Save Changes button.

• Can the address book accept international addresses?

  The Postable address book works for any country. From Algeria to Zimbabwe.

• What do my friends see when they click my link?

  Your friends & relatives are taken to a very simple form where they are able to add their contact information to your address book. You can see this form by going to Account > Address Request Form.

• Can somebody else send out my link?

  Sure. If you’re getting married and your fiance or parents have a lot of the email addresses, you can give them your link & have them send it out for you. No matter who sends out your link, the information will always end up in your address book.

• Is my Address Book information secure?

  We consider your privacy sacred. Your information and your friends’ information will never be used for anything other than your address book. Our goal is to provide a secure place where you can safely keep your contact information. Feel free to read our Privacy Policy to learn more.

• How do I import a spreadsheet of addresses to my Address Book?

  Login and go to your Address Book > Import > Upload your spreadsheet. We have a really great import system. We should be able to get all of your contacts into your address book quickly and easily.

• I'm having a problem with my import. Help!

  Make sure your spreadsheet only has one worksheet and that each column has a header. If you're still having a problem, at the end of the process we offer you an option to let us do the import for you. Click that, sit back and relax and we'll email you when they're in.

• How can I organize my address book?

  You can sort your address book by first or last name. Just go to Account > Address Book Settings.

• I just want to use the free Address Book. Do I have to write cards?

  No. You don't ever have to write a single card if you don't want to. You can just use us for our beautiful free address book. We don't mind. Honest.

• Can I export my address book?

  Sure. Go to Address Book > Export.

• Do you send the cards to my recipients for me?

  Yup! Just choose the card that tickles your fancy, customize, write your message, and hit send. We print, stuff, and mail the card for you directly to your recipient.

• Can I buy a box of cards without messages?

  Sure. Customize your own or choose one of ours and we'll ship you a box tomorrow.

• Tell me more about these awesome cards. Who designed them?

  We’re proud to be working with a group of amazingly talented independent card designers. Click on a card and then click the designer’s name to learn more about each designer and see all their cards that are on Postable.

• How much do the cards cost?

  The more cards you buy the less they cost. So the price can range from $1.00 to $3.99 each depending on how many you buy. Here’s how it works…
  
  1-19 cards are $3.99 + postage.
  20 or more cards are $2.99 + postage.
  
  Above that we get into volume pricing, which can get as low as $1.70 a card and $1.00 a postcard. You can see the volume pricing rates here.

• What do they cost if you send the cards to me in a box?

  If we send the cards to you, they're the same price as above plus shipping.

• What are your box shipping rates?

  Our box shipping rates vary with the size / weight of your order and shipping destination. For small orders and international orders we use the USPS. For all other orders we use UPS Ground. Here's our pricing chart:

  Number of cards	US (Lower 48-states)	AK, HI & PR	Canada	International
  1-10	$2.49	$2.49	$4.99	$9.99
  11-20	$9.99	$14.99	$19.99	$29.99
  21-50	$9.99	$19.99	$29.99	$39.99
  51-100	$9.99	$24.99	$39.99	$59.99
  101-200	$14.99	$34.99	$49.99	$79.99
  201-500	$19.99	$49.99	$79.99	$99.99
  More than 500	$29.99	$79.99	$99.99	$149.99

• How long does it take for my cards to reach my recipients?

  It typically takes 3 - 7 days depending on the speed of the USPS (which can actually be quite fast). Same if we’re shipping you a box of cards. International cards and boxes generally take 7 - 10 days, though due to different postal services, customs and other factors they can potentially take MUCH longer. Unfortunately, this is something we have no control over :(

• Can I expedite my cards?

  Unfortunately no. We send all cards USPS first class letter mail and there’s only one speed for that. Cards will usually arrive 3-7 days after you place your order.

• Will you print my cards in a language other than English?

  We support nearly all the Latin characters. We're working on supporting more alphabets.

• Can I send cards if I’m outside of the United States?

  Sure. Just keep in mind that all the cards are printed and mailed from the US. Hopefully soon we’ll be printing in your neck of the woods.

• Do you use real stamps?

  100% US Postal Service first class stamps.

• How much to the stamps cost?

  Regular first class postage is 55 cents.
  Postcard postage is 35 cents.
  International postage is $1.15

• Which countries can I ship a box order to?

  Anywhere in the world that has a functioning mail system.

• What is the turn around time for my order?

  Once an order is submitted we process and mail the cards within 1-2 business days. Most cards are mailed the following day.

• Do you also sell e-cards?

  Nope! We only send 100% printed snail mail cards. Real > virtual.

• Can I track my card?

  The USPS doesn't allow you to track individual cards (yet). We're working on it.

• Do your cards kill trees?

  No. As we like to say “no trees were harmed in the making of any of our cards.” All of the cards are either made from 100% tree-free cotton or 100% post consumer waste recycled paper. This planet has been through enough.

• Can I see a sample?

  Sure. Contact info@postable.com and we'll give you credit to send yourself one.

• How can I view what cards I've sent?

  Go to your Projects page. You can view all of your past projects and then click on any project you want to view in more detail.

• How do I edit the envelope?

  Once you’ve finished customizing your card, you get the option to style your envelope the way you want it - color, font, alignment, etc. It’s one of the final steps in the flat card process. And one of the most subtly exciting.

• Does the font on my envelope match the font in my card?

  Yessir.

• Can I change my return address?

  Sure. You'll see an option to change your return address each time you do a card project.

• Do you have blank cards that I can use to upload my own design?

  Definitely. We have folded (4.25 x 5.5) and flat (5” x 7”) blank cards and postcards. Both horizontal and vertically oriented. Just click on the Custom tab to get started.

• What are the dimensions of your cards?

  We have folded (4.25 x 5.5) and flat (5” x 7”) cards and postcards. Both horizontal and vertically oriented.

• How do I add additional lines of text to a flat card?

  Email us at info@postable.com and we’ll try to tweak the design to accommodate your text.

• Can I brand my design for my business?

  Sure. You can upload your logo to many of the business cards.

• How should I optimize the print quality of my photos?

  The higher the resolution, the better the image will print. 300 dpi resolution is best.

• How do I shrink my font so that I can write more?

  We shrink the font automatically as you fill up your card. We start your card in a large font size. Once your message has filled the card, the font size will automatically shrink a little so you have more space to write. We’ll keep shrinking the font as you fill up your card until it's ridiculous. Then we'll save you from yourself.

• Can I change fonts?

  Sure. Just click the Font & Options button under the recipient address and click Change Font. In addition to changing the font in the card you’re working on, the new font you choose will become the default font for future cards as well as all the cards in that project.

• What’s up with the handwriting fonts?

  We now have Smart Fonts! Smart Fonts use contextual alternates, which means that repeat letters are slightly different to more closely mimic actual handwriting. The font selection process was painstaking because we wanted to make sure that that every font has a vibrant personality. We want you to really feel like you’re expressing yourself with whatever font you choose.

• Do you have other kinds of fonts?

  Yeah, we have great non-handwriting fonts as well, like Calligraphy, Typewriter, and a bunch of other cool stylistic choices.

• Do I need to finish my project right now?

  No, you can write and mail some cards now and come back later to finish the rest. Any cards you’ve written but have saved within the project will be waiting for you. When you come back, your project will be listed on your Projects.

• Do you care what I write in my cards or put on the front of my cards?

  In this case, yes. We'll let the lawyers handle this one: nothing libelous, obscene, threatening, harassing or defamatory or which infringes the intellectual property rights of any person or which in any way encourages conduct that would be unlawful or inappropriate;

• Why does my message look messed up?

  We’ve noticed on some browsers sometimes (not the most scientific answer) that reviewing your message in your Edit or Sent folders can sometimes look off. The text might look like it’s going off the page. Refreshing the browser will usually return the message to normal but no matter what it looks like on the website, the messages always print perfectly. The printing software doesn’t allow the text to go off the page.

• Why do you recommend that I fill up my address book before I start writing cards?

  We’ve designed Postable to make it easy to write and send cards to lots of people. If you have the addresses in the system before you write cards, we’ll pre-populate each card with the name(s) and the envelopes will already be filled out with each recipient’s name and address. All you’ll need to worry about is writing the messages. If you have addresses already, our import is simple to use. If you need addresses, email everybody your Postable link and they can add their info directly to your address book. You can also add contacts manually but it’s much easier if you have a complete address book before you start a big project.

• How do I order more or re-order an existing design?

  Just go to your Projects and find the card design that you'd like to send more of. Click on the card and follow the steps to send more cards.

• What format should my photo be in?

  You can upload .jpg or .png formats.

• I'd like to add a line on one of the designs. What do I do?

  Email us at info@postable.com and we’ll try to tweak the design to accommodate your text.

• When should I mail out my Save the Dates?

  6-9 months before the big day or 9-12 months for destination weddings.

• I’m an artist and I’d love to show you some of my designs.

  Email us at info@postable.com and we’d love to take a look.

• What is Postable?

  Postable is an address book and writing desk for modern people. We make sending snail mail as easy as sending email. Learn more here.

• What do you accept for payment?

  Visa, Mastercard, American Express & Discover.

• How do I apply a promo code to my order?

  Enter your promo code on the Checkout page.

• Can I use more than one promo code for the same order?

  No, only one promo code can be used per order.

• What should I do if I have made a mistake on my order?

  We can make changes to your order for you as long as it hasn't been printed and mailed. Just send us an email at info@postable.com.

• What would cause an error when trying to use my credit card?

  Double check that the credit card number, cvc number, and expiration dates are all correct. And that you are who you say you are.

• Does Postable work in all browsers?

  Yeah. Except for earlier versions of Internet Explorer.

• I'm seeing an error page, what do I do?

  Ugh, sorry bout that. Send us an email at info@postable.com and we'll fix it.

• How can I update my account information?

  Once you're logged in, click on Account (top right corner). All your information can be edited here.

• Do you store my credit card information? Is it safe?

  Postable only stores the last four digits of your credit card and the expiration date. This allows for easy purchasing. All of your sensitive card information is stored by Stripe, a highly regarded payment processing company. Stripe, like Postable, puts your data security above all other.

• Can I get email alerts of my contacts' upcoming birthdays?

  We send you birthday alerts automatically a week ahead of time.

• How do I change and/or reset my password?

  Click on Account > Login Information and edit away. Just make sure to hit Save Changes.

• Are there volume discounts?

  Yes. If you purchase credit in advance you can get the price down really low. Prices are as follows...

  Credit Amount	Price Per Card	Price Per Postcard	Will get you (w/ domestic postage)...
  $250	$2.35 (41% discount)	$1.30 (26% discount)	86 cards or 152 postcards
  $500	$2.25 (44% discount)	$1.25 (29% discount)	179 cards or 312 postcards
  $1,000	$2.15 (46% discount)	$1.20 (31% discount)	370 cards or 645 postcards
  $2,000	$2.05 (49% discount)	$1.15 (34% discount)	769 cards or 1,333 postcards
  $3,000	$2.00 (50% discount)	$1.10 (37% discount)	1,176 cards or 2,069 postcards
  $4,000	$1.90 (52% discount)	$1.07 (39% discount)	1,633 cards or 2,817 postcards
  $5,000	$1.80 (55% discount)	$1.04 (41% discount)	2,128 cards or 3,597 postcards
  $10,000	$1.70 (57% discount)	$1.00 (43% discount)	4,444 cards or 7,407 postcards

• Suggestions? Ideas for new features?

  We'd honestly love to hear from you! Visit us on Facebook, Twitter, or leave a comment in our Suggestion Box and let's continue the conversation.