Thank you cards made easy

What is this thing?

Postable is an address book and writing desk for modern people. Our free address book makes it incredibly easy to gather peoples’ mailing addresses. And our innovative writing desk let’s you write and mail individually personalized cards to people. You customize the design & write the messages, we print, stuff, stamp and mail your cards for you. Or if you want we can send you a box of cards and you can write & mail them yourself.

I just want to use the free Address Book. Do I have to write cards?

No. You don't ever have to write a single card if you don't want to. You can just use us for our beautiful free address book. We don't mind. Honest.

How much do the cards cost?

The more, the cheaper. A single card is $3, two to four cards are $2.50 each and five or more cards are $2 each. If we’re mailing your cards for you, each stamp costs $0.49 to mail a card in the US and $1.15 to send a card anywhere in the world. If we’re shipping a box of cards to you, an order of less than 20 cards costs $2.99 and an order with more than 20 cards costs $7.99

Why do you recommend that I fill up my address book before I start writing cards?

We’ve designed Postable to make it easy to write and send cards to lots of people. If you have the addresses in the system before you write cards, we’ll pre-populate each card with the name(s) and the envelopes will already be filled out with each recipient’s name and address. All you’ll need to worry about is writing the messages. If you have addresses already, our import is simple to use. If you need addresses, email everybody your Postable link and they can add their info directly to your address book. You can also add contacts manually but it’s just much easier if you have a complete address book before you start a big project.

How do I fill up my address book?

There are three ways: 1) Send everybody your Postable link and let them fill in their information for you 2) Import an existing list of contacts 3) Add contacts manually

How does the link work?

When you sign up to Postable we give you a personalized link. Copy and paste your link into an email, Facebook, Twitter, wherever, and send it to anybody whose contact information you want. They click the link, enter their info into a short form and you have yourself an address book.

How do I copy & paste my link?

To copy your link, just press the 'copy' button next to the link. To paste it into your email, you can either go to the top of your browser and select: Edit > Paste or you can do command+v (mac) or ctrl+v (PC)

Can I change my personal link?

Yeah. Go to Add Contacts in your address book and below your link you'll see a button to push to change it. Change it to anything you want. As long as it’s available, it’s yours.

Can somebody else send out my link?

Sure. If you're getting married and your fiance or parents have a lot of the email addresses, you can give them your link & have them send it out for you. No matter who sends out your link, the information will always end up in your address book.

What do my friends see when they click my link?

Your friends & relatives are taken to a very simple form where they are able to add their contact information to your address book.

Can I choose what information I ask for when I send my link?

Go into your address book & click Add Contacts. At the bottom of the page you can see what your form looks like and customize it in certain ways.

Can the address book accept international addresses?

The Postable address book works for any country. From Algeria to Zimbabwe.

Is import a real pain?

We actually have a really great import system. We should be able to get all of your contacts into your address book quickly and easily.

How do I send cards to people?

It’s really easy.

Step 1: Pick a card

Step 2: If you choose a customizable card, customize it with a photo and/or custom text.

Step 3: If you’re sending flat cards (save the dates, invitations, birth announcements, etc.), choose who you want to send the card to. If you’re sending folded cards (thank you cards, holiday cards, everyday cards), you’ll be taken to the Writing Desk. Just click on somebody’s name and write them a message. When you’re done, click save and write another and another until you’re all set. Then just click “checkout.”

Step 4: Sit back and relax. We’ll print and mail all your cards for you directly to your recipients.

How do I edit the envelope?

There's a little envelope icon next to the person's name when you're writing them a card. If you click that, you can edit both the return address & the recipient address.

Do I need to finish my project right now?

Nope, you can write and mail some cards now and come back later to finish the rest. Plus, any cards you’ve written but haven’t sent will be saved within the project’s Edit folder, where you can review and edit them before mailing. When you come back, your project will be listed on your Projects Page.

Can I change fonts?

Sure. Just click the Change Font button under the contacts in the writing desk. In addition to changing the font in the card you’re working on, the new font you choose will become the default font for future cards.

How do I shrink my font so that I can write more?

We shrink the font automatically as you fill up your card. We start your card in a large font size. Once your message has filled your card, your font size will automatically shrink a little so you have more space to write. We’ll keep shrinking the font as you fill up your card until you reach the max.

What does match/unmatch couples mean?

If you have two people listed separately in your address book that appear to be a couple, we automatically “match” them so you can write to them together. For example, if you have Brad Pitt as a contact and Angelina Jolie as a contact, we’ll match them so they’re listed as Brad & Angelina. If you’d prefer to write to them separately, click Unmatch Couples. If you change your mind, click Match Couples and we’ll match ‘em back up.

Can somebody else (like my partner, for example) help me write these thank you cards!?

Just give them your login & password or hand them the computer.

Tell me more about these awesome cards. Who designed them?

We’re proud to be working with a group of amazingly talented independent card designers. Click on a card and then click the designer’s name to learn more about each designer.

Do you have blank cards that I can use to upload my own design?

Definitely. We have both A2 sized (4 1/4" x 5 1/2") and A7 sized (5” x 7”) blank cards. Both horizontal and vertically oriented.

I can’t fit my text in a custom card. Can I still use that design?

Email us at info@postable.com and we'll try to tweak the design to accommodate your text.

Do your cards kill trees?

No. As we like to say "no trees were harmed in the making of any of our cards." All of the cards are either made from 100% tree-free cotton or 100% post consumer waste recycled paper. This planet has been through enough.

What's up with the fonts?

We have twenty incredible fonts to choose from. Ten handwriting fonts and ten stylistic fonts like typewriter, calligraphy, kid's crayon & other stuff like that. The handwriting fonts are so good that people will probably think that you wrote the card by hand. We're not specifically trying to "fool" anybody but all of the handwriting fonts are actually made from real people's handwriting so they look incredibly real. The font selection process was painstaking because we wanted to make sure that that every font has a vibrant personality. We want you to really feel like you're expressing yourself with whatever font you choose.

Do you use real stamps?

100% US Postal Service first class stamps. This is the domestic stamp and this is the international stamp.

I want Postable to mail my cards directly to people. How much is postage?

If we’re mailing your cards for you, each stamp costs $0.49 to mail a card in the US and $1.15 to send a card anywhere in the world.

I want a box of cards mailed to me. How much is shipping?

An order of less than 20 cards costs $2.99 to ship and as order with more than 20 cards costs $7.99

How long does it take for my cards to reach my recipients?

Cards are mailed out the next business day and it usually takes 2-5 days for them to arrive, depending on the speed of the USPS. Same if we’re shipping you a box of cards. There are some occasions though where cards will take longer. We've found the USPS to exceed expectations about 95% of the time but there is that other 5% where they really put the "snail" in snail mail. Unfortunately there's nothing we can do about those times because the cards are out of our hands (literally).

Can I send cards if I'm outside of the United States?

Sure, you just need to have a US return mailing address. Just keep in mind that all the cards are printed and mailed from the US. Hopefully soon we'll be printing in your neck of the woods.

How do I cancel my order?

Write to cancel@postable.com by midnight on the day of your order to cancel that order. Please remember to include your order ID number, which you can find in the confirmation email we sent you when you placed your order.

Something went wrong & I need some help.

Just send us an email to info@postable.com describing your issue and we’ll help you out.

Is my information secure?

We consider your privacy sacred. Your information and your friends' information will never be used for anything other than your address book. Our goal is to provide a secure, quiet place where you can safely keep your contact information. Feel free to read our Privacy Policy to learn more.

Do you care what I write in my cards? Is it monitored?

It’s your card, not ours. Write whatever you like but the NSA prefers short, punchy sentences with minimal dialogue.

Do you store my credit card information? Is it safe?

Postable only stores the last four digits of your credit card and the expiration date. This allows for easy purchasing. All of your sensitive card information is stored by Stripe, a highly regarded payment processing company. Stripe, like Postable, puts your data security above all other.

What do you accept for payment?

Visa, Mastercard, American Express, JCB, Discover, and Diners Club

How do I change the credit card I have on file?

Visit the Credit Card Info tab on your Account Settings page. Or you can change your card during checkout by hitting the edit card button.

Does Postable work in all browsers?

Yeah. Except for earlier versions of Internet Explorer.

Why does my message look messed up?

We've noticed on some browsers sometimes (not the most scientific answer) that reviewing your message in your Edit or Sent folders can sometimes look off. The text might look like it's going off the page. Refreshing the browser will usually return the message to normal but no matter what it looks like on the website, the messages always print perfectly. The printing software doesn't allow the text to go off the page.

How do I delete my account?

Just email info@postable.com using the email address that you used to create your Postable account & we can delete it for you.

My labels looks messed up. Any suggestions?

Check the print options for the PDF and make sure it's set to "actual size." If it's set to "shrink to fit" the labels might have problems. If that doesn't work, send us an email info@postable.com and we'll help.

I’m an artist and I'd love to show you some of my designs

Email us at info@postable.com and we'd love to take a look

Any other questions?

Email us at info@postable.com

Suggestions? Ideas for new features?

Visit us on Facebook or Twitter and we can continue the conversation.