Thank you cards made easy

• What is this thing?

  Postable is a totally new way to write and mail personalized, printed cards to people. What makes it different is how easy it is to write and mail lots of individualized cards to lots of people at once. You can write one card or a thousand cards, each with a different message, and we’ll print and mail your cards directly to your recipients.

• I just want to use the free Address Book.  Do I have to write cards?  

  No. You don't ever have to write a single card if you don't want to. You can just use us for our beautiful free address book. We don't mind. Honest.

• But how do you make money if I don't write any cards?

  We are honestly happy to help people out a little bit. We launched the address book about a year before the cards & helping people with their weddings & baby showers & other big life events has been incredibly fun and rewarding. We'll make money off the cards that do get written but the address book will always be free for everybody.

• How much do the cards cost?

  Each card costs $2.00 plus a first class stamp (49 cents as of today).  So including the stamp it costs $2.49 to mail a card anywhere in the US and $3.15 to send a card anywhere in the world.

• Can I send cards if I'm outside of the United States?

  Sorry. Not yet. Until we have international printing partners, the card portion of the site only works in the US. But the address book is good for everywhere.

• Why only thank you cards and holiday cards? What about birthday cards and stuff?

  We'll have cards for every occasion under the sun by early 2014. If there's something we're missing, let us know on Facebook and we'll make it for you special.

• What's up with the fonts?

  We have twenty incredible fonts to choose from. Ten handwriting fonts and ten stylistic fonts like typewriter, calligraphy, kid's crayon & other stuff like that. The handwriting fonts are so good that people will probably think that you wrote the card by hand. We're not specifically trying to "fool" anybody but all of the handwriting fonts are actually made from real people's handwriting so they look incredibly real. The font selection process was painstaking because we wanted to make sure that that every font has a vibrant personality. We want you to really feel like you're expressing yourself with whatever font you choose.

• Does Postable work in all browsers?

  Yeah. Except for earlier versions of Internet Explorer.

• What if I already have all of my friends' mailing addresses?

  You can import the addresses into your address book. But if many of them are incomplete or outdated (which is very common), we highly recommend using your link to get the addresses. It only takes each of your friends about 10 seconds to fill out the form & then you can be sure that all the info is totally up-to-date & correct.

• Is my information secure?

  We consider your privacy sacred. Your information and your friends' information will never be used for anything other than your address book. Our goal is to provide a secure, quiet place where you can safely keep your contact information. Feel free to read our Privacy Policy to learn more.

• Why don't you guys do Facebook Connect?

We take privacy very seriously and because Facebook's privacy policy changes so frequently we're not totally comfortable using Facebook Connect.  But don't get us wrong. We're on Facebook 19 hours a day too. It's great.

• What do you mean by “I’m using Postable as myself, a couple, a business?”

  What you choose affects what people will see when you send them your link asking for their address.  For example, if you’re using Postable as yourself, it’ll say “Pam would love your contact information.” As a couple it’ll say “Pam & Jim would love your contact information.”  Or if you’re using it as a business, “Dunder Mifflin would love your contact information.”

• Why do you recommend that I fill up my address book before I start writing cards?

  We’ve designed Postable to make it easy to write and send cards to lots of people.  If you have the addresses in the system before you write cards, we’ll pre-populate each card with the name(s) and the envelopes will already be filled out with each recipient’s name and address.  All you’ll need to worry about is writing the cards.  You can add contacts manually as you go but it’s much easier if you add them before you start a big project.

• How do I fill up my address book?

  There are three ways: 1) Send everybody your Postable link and let them fill in their information for you 2) Import an existing list of contacts 3) Add contacts manually

• How does the link work?

  When you sign up to Postable we give you a personalized link.  Copy and paste your link into an email, Facebook, Twitter, wherever, and send it to anybody whose contact information you want.  They click the link, enter their info into a short form and you have yourself an address book.

• How do I copy & paste my link?

  To copy your link, just press the 'copy' button next to the link. To paste it into your email, you can either go to the top of your browser and select: Edit > Paste or you can do command+v (mac) or ctrl+v (PC)

• Can I change my personal link?

  Yeah. Go to “Add Contacts” in your address book and click Change My Link. Change it to anything you want.  As long as it’s available, it’s yours.

• Can somebody else send out my link?

  Sure. If you're getting married and your fiance or parents have a lot of the email addresses, you can give them your link & have them send it out for you. No matter who sends out your link, the information will always end up in your Address Book.

• What do my friends see when they click my link?

  Your friends & relatives are taken to a very simple form where they are able to add their contact information to your Address Book.

• Can I choose what information I ask for when I send my link?

  Go to Account->My Info->Account Settings and click the Edit My Form button and you can choose which fields you want your contacts to fill out.

• Can we address book accept international addresses?

  The Postable address book works for any country. From Algeria to Zimbabwe. But as of now, you can only send cards from the US.

• How do I import an existing list of contacts?

  Go to your Address Book, click Add Contacts and then click Import An Existing List.  Then follow the three steps we’ve listed on the import page: 1) download the Postable Excel template 2) Copy and paste your information into the correct fields 3) save the file and import it.

• The import didn’t work.  What now?

  Email us at info@postable.com and we’ll do the import for you.

• Tell me more about these awesome cards.  Who designed them?

  We’re proud to be working with a group of amazingly talented independent card designers.  Click on a card and then click the designer’s name to learn more about each designer.

• Do your cards kill trees?

  No. As we like to say "no trees were harmed in the making of any of our cards." All of the cards are either made from 100% tree-free cotton or 100% post consumer waste recycled paper. This planet has been through enough.

• What do the cards look like?

  All the cards are 4.25” tall and 5.5” wide (A2 sized), horizontally oriented and fold open at the top: what most people consider your standard thank you note.  The cards are basically exactly what you see when you’re typing on the website. Same size, color & texture - unless you’re on a giant, fancy desktop monitor, then it’ll be a little bigger.

• What does the envelope look like?

  All of the envelopes are 100% post-consumer recycled, kraft paper. They look kind of like a brown paper lunch bag. You can see them at the bottom of our homepage. Once we place the cards into the envelopes & seal them, we stick a pretty first class stamp on them and they’re off to the mail.

• Do you use real stamps?

  100% US Postal Service first class stamps.  This is the domestic stamp and this is the international stamp.

• How do I write a card?

  Pick a card and follow the steps through the process. It's really easy. The only choice you have to make is whether you're writing to one person, a different message to lots of people, or the same message to lots of people.

• How do I save my card?

  After you’ve written your card, click “save and next.”  Your card will be saved to your Ready to Send folder and you’ll be automatically advanced to the next contact in your address book.  Write to this person or click on somebody else to write to them.

• Do I need to finish my project right now?

  Nope, you can write and mail some cards now and come back later to finish the rest.  Plus, any cards you’ve written but haven’t sent will be saved within the project’s Ready to Send folder, where you can review and edit them before mailing.  When you come back, your project will be listed in your Postable Homebase.

• Can I change fonts?  

  Sure.  Just click the Change Font button under the contacts in the writing desk.  In addition to changing the font in the card you’re working on, the new font you choose will become the default font for future cards.

• How do I shrink my font so that I can write more?

  We shrink the font automatically as you fill up your card.  We start your card in a large font size.  Once your message has filled your card, your font size will automatically shrink a little so you have more space to write.  We’ll keep shrinking the font as you fill up your card until you reach the max.

• What does match/unmatch couples mean?

  If you have two people listed separately in your address book that appear to be a couple, we automatically “match” them so you can write to them together.  For example, if you have Brad Pitt as a contact and Angelina Jolie as a contact, we’ll match them so they’re listed as Brad & Angelina.  If you’d prefer to write to them separately, click Unmatch Couples.  If you change your mind, click Match Couples and we’ll match ‘em back up.

• How do I edit the envelope?

  There's a little envelope icon next to the person's name when you're writing them a card. If you click that, you can edit both the return address & the recipient address.

• Can I view cards I’ve sent?

  Yeah, it’s pretty cool: you can see every card you’ve ever sent to anybody using Postable.  On your Homebase, click the project you want to view.  In the project, click the Sent tab on your Writing Desk and find the person whose card you want to see and reminisce away.

• Can somebody else (like my partner, for example) help me write these thank you cards!?

  Another big benefit.  Just give them your login & password or hand them the computer.

• Do you care what I write in my cards?  Is it monitored?

  It’s your card, not ours. Write whatever you like. The NSA prefers short, punchy sentences with minimal dialogue.

• Can I add photos to my cards?

  Not yet. We should have photo cards by early 2014.

• How long does it take for my cards to reach my recipients?

  It takes about three to five days depending on the speed of the USPS (which can actually be quite fast).

• Can I send cards internationally?

  Yes indeed. You can send cards to anywhere you want. International stamps are $1.10 but that ain’t too bad.

• What do you accept for payment?

  Visa, Mastercard, American Express, JCB, Discover, and Diners Club

• How do I change the credit card I have on file?

  Visit the Credit Card Info tab on your Account Settings page.  Or you can change your card during checkout by hitting the edit card button.

• Do you store my credit card information?  Is it safe?

  Postable only stores the last four digits of your credit card and the expiration date. This allows for easy purchasing. All of your sensitive card information is stored by Stripe, a highly regarded payment processing company. Stripe, like Postable, puts your data security above all other.

• How do I cancel my order?

  Write to cancel@postable.com by midnight on the day of your order to cancel that order. Please remember to include your order ID number, which you can find in the confirmation email we sent you when you placed your order.

• How do I review my order after it’s completed?

  Click on the project from your Homebase and look in the Sent tab.  There you’ll be able to see each card that was mailed as part of that project.

• How do I delete my account?

  Just email info@postable.com using the email address that you used to create your Postable account & we can delete it for you.

• I’m an artist and I'd love to show you some of my designs

  Email us at info@postable.com and we'd love to take a look.

• Any other questions?

  Email us at info@postable.com

• Suggestions? Ideas for new features?

  Visit us on Facebook or Twitter and we can continue the conversation.